DOLLY PEARL POLICIES

SIZING 

All dresses are made-to-order to sizes x-small, small, medium, large.  They are not custom made to your measurements and almost always require some alterations to fit perfectly.   We suggest you use the size chart, located at the bottom of the website page, to find a size that most closely matches your measurements, even if the size recommended is not the size you may wear in another brand.  When between sizes, always order the larger size, as a dress can easily be altered down, but rarely altered up.  Dolly Pearl is not responsible for inaccurate size ordering, or an incorrect size due to a customers change in size during dress production.  Please email us if you have any concern about what size to order.  Professional measurements are recommended to avoid error. 

 

COLORS
Color swatches are available upon request.  Some colors are only available in stores and are denoted as such.  Colors are accurate as depicted on screen, but variations may occur when you print them, so please use the computer screen as the most accurate guidance. Color options viewed on website are website only. 

 

Disclaimer: All of our dresses are 100% silk. Because silk is a natural fabric, the colors may vary slightly when dyed and is not always a precise match. 

 

CUSTOMIZATION AND EXTENDED SIZES
We do take orders for maternity dresses, petite, and tall brides, but ask that you call or email us to discuss the sizing specifications.  Additional fees may apply for pattern changes.  We do not offer custom gowns, or customization of existing styles. However, we can send extra fabric to fashion into sleeve or straps.  Email us at cs@dollypearl.com to discuss pricing.

DELIVERY

All Dolly Pearl Occasions and Dolly Pearl Bridal dresses are made to order, and take approximately 10-12 weeks to produce.  Dolly Pearl Separates (tops & bottoms) take approximately 4-5 weeks production time. We recommend you order as early as possible to accommodate for alterations if necessary. The clock starts the day we receive your complete order and payment online.  Rush options are available for an additional charge.  Rush options are as follows:


   5 Week Rush:     $100 additional fee for bridal, $75 for occasional dresses
   3 Week Rush:     $135 additional fee for bridal, $100 for occasional dresses

 

You may add the rush option to your order by clicking on the 'Rush My Order' link at the bottom of the website page.

 

Before ordering, please calculate your Estimated Arrival Date to ensure your gown will arrive prior to your wedding with at least two weeks for alterations.

 

Order Date + Number of weeks to produce + shipping days = Estimated arrival date

  

In order to insure you receive your wedding dress with plenty of time for alterations, we suggest ordering it at least 5 months (20 weeks) out.

 

US SHIPPING We use Fedex for all shipping from our office in New York City.  Delivery takes about 3-5 business days from the time you receive your shipping confirmation email.  Please email us at cs@dollypearl.com if you need to make alternative shipping arrangements.  For all shipments, once your item has shipped, you will receive an email from us with tracking information.  Shipping rates are outlined below:
 

Domestic:       $30 flat rate in USA for all bridal gowns and $20 for social dresses.

 

INTERNATIONAL ORDERS

We happily ship worldwide via USPS.  Note that all prices are in US Dollars (USD).  All additional taxes, duties customs fees and other tariffs are the responsibility of the customer, and must be paid upon delivery.  Please contact your local customs authority about additional costs and methods of paying.  International orders typically arrive 5-10 days after shipping from our showroom.  

 

International:   $50 flat rate worldwide for all bridal gowns and $40 for social dresses

 

PAYMENT METHODS 

We accept Visa, Mastercard, Discover and American Express, as well as Paypal. You will be charged in full for your purchase upon checkout.  Shipping fees and taxes (if applicable) will be added in the final checkout process.

 

REFUNDS

As a ‘made to order’ item, your dress or accessory will be made in a color and size combination that is custom to you.  Therefore, we are unable to accept returns.  Please ensure that you are ordering the size that most closely fits your measurements by referencing the guide above.  We do not accept returns based on incorrect size ordered.  If your item is damaged in any way, we will gladly exchange your item as long as it is returned with tags attached, and within 14 days of receipt.  Email cs@dollypearl.com to start the return process.

 

CANCELLATIONS

There are no cancellations once an order is placed as it goes into production upon order confirmation.  

 

MISCELLANEOUS

 

SECURITY

Our site is hosted on Shopify, which has an industry standard 128 Bit SSL encrypted checkout to protect your private data.  Your information if hidden and safe both during and after checkout.  To read more about SSL, click here.   If you prefer to order over the phone, please call us at 1.855.296.2188.

  

 

CONTACT INFORMATION

 

Should you need to contact us, we strongly urge you e-mail us.  This is the best way to get in contact with us in order to receive a faster response time. If you do not hear back from us by the end of the day, you will hear back from us within the next business day.

TELEPHONE \ 347.457.5052

EMAIL \ cs@dollypearl.com