DOLLY PEARL POLICIES
SIZING
All dresses are made-to-order to sizes x-small, small, medium, large. They are not custom made to your measurements and almost always require some alterations to fit perfectly.
We suggest you use the size chart, located at the bottom of the website page, to find a size that most closely matches your
measurements, even if the size recommended is not the size you may wear
in another brand. When between sizes, always order the larger size, as a
dress can easily be altered down, but rarely altered up. Dolly Pearl is not responsible for inaccurate size ordering, or an incorrect
size due to a customers change in size during dress production. Please
email us if you have any concern about what size to order. Professional
measurements are recommended to avoid error.
COLORS
Color swatches are available upon request. Some colors are only available in stores and are denoted as such. Colors are accurate as depicted on screen, but variations may occur when you print them, so please use the computer screen as the most accurate guidance. Color options viewed on website are website only.
Color swatches are available upon request. Some colors are only available in stores and are denoted as such. Colors are accurate as depicted on screen, but variations may occur when you print them, so please use the computer screen as the most accurate guidance. Color options viewed on website are website only.
Disclaimer: All of our dresses are 100% silk. Because silk is a natural fabric, the colors may vary slightly when dyed and is not always a precise match.
CUSTOMIZATION AND EXTENDED SIZES
We do take orders for plus size, maternity dresses, petite, and tall brides, but ask that you call or email us to discuss the sizing specifications. Additional fees may apply for pattern changes. We do not offer custom gowns, or customization of existing styles. However, we can send extra fabric to fashion into sleeve or straps. Email us at cs@dollypearl.com to discuss pricing.
We do take orders for plus size, maternity dresses, petite, and tall brides, but ask that you call or email us to discuss the sizing specifications. Additional fees may apply for pattern changes. We do not offer custom gowns, or customization of existing styles. However, we can send extra fabric to fashion into sleeve or straps. Email us at cs@dollypearl.com to discuss pricing.
DELIVERY
All Dolly Pearl Occasions and Dolly Pearl Bridal dresses are made to order, and take approximately 10-12 weeks to produce. Dolly Pearl Separates (tops & bottoms) take approximately 4-5 weeks production time. We recommend you order as early as possible to accommodate for alterations if necessary. The clock starts the day we receive your complete order and payment
online. Rush options are available for an additional charge. Rush options are as follows:
5 Week Rush: $100 additional fee for bridal, $75 for occasional dresses
3 Week Rush: $135 additional fee for bridal, $100 for occasional dresses
You may add the rush option to your order by clicking on the 'Rush My Order' link at the bottom of the website page.
Before ordering, please calculate your
Estimated Arrival Date to ensure your gown will arrive prior to your
wedding with at least two weeks for alterations.
Order Date + Number of weeks to produce + shipping days = Estimated arrival date
In order to insure you receive your
wedding dress with plenty of time for alterations, we suggest ordering
it at least 5 months (20 weeks) out.
US SHIPPING
We use Fedex for all shipping from our office in New York City. Delivery
takes about 3-5 business days from the time you receive your shipping
confirmation email. Please email us at cs@dollypearl.com if you need to make alternative shipping arrangements. For all
shipments, once your item has shipped, you will receive an email from us
with tracking information. Shipping rates are outlined below:
Domestic: $30 flat rate in USA for all bridal gowns and $20 for social dresses.
INTERNATIONAL ORDERS
We happily ship worldwide via USPS.
Note that all prices are in US Dollars (USD). All additional taxes,
duties customs fees and other tariffs are the responsibility of the
customer, and must be paid upon delivery. Please contact your local
customs authority about additional costs and methods of paying.
International orders typically arrive 5-10 days after shipping from our
showroom.
International: $50 flat rate worldwide for all bridal gowns and $40 for social dresses
PAYMENT METHODS
We accept Visa, Mastercard, Discover
and American Express, as well as Paypal. You will be charged in full for
your purchase upon checkout. Shipping fees and taxes (if applicable)
will be added in the final checkout process.
REFUNDS
CONTACT INFORMATION
As a ‘made to order’ item, your dress or
accessory will be made in a color and size combination that is custom to
you. Therefore, we are unable to accept returns. Please ensure
that you are ordering the size that most closely fits your measurements
by referencing the guide above. We do not accept returns based on
incorrect size ordered. If your item is damaged in any way, we will
gladly exchange your item as long as it is returned with tags attached,
and within 14 days of receipt. Email cs@dollypearl.com to start the return process.
CANCELLATIONS
There are no cancellations once an order is placed as it goes into production upon order confirmation.
MISCELLANEOUS
SECURITY
Our site is hosted on Shopify, which
has an industry standard 128 Bit SSL encrypted checkout to protect your
private data. Your information if hidden and safe both during and after
checkout. To read more about SSL, click here. If you prefer to order over the phone, please call us at 1.855.296.2188.
Should you need to contact us, we strongly urge you e-mail us. This is the best way to get in contact with us in order to receive a faster response time. If you do not hear back from us by the end of the day, you will hear back from us within the next business day.
TELEPHONE \ 917.287.6429
EMAIL \ cs@dollypearl.com